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DTSTART;VALUE=DATE:18000101
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 27,28,29,30,31
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DTSTART;VALUE=DATE:18000101
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 7,28,29,30,31
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BEGIN:VEVENT
DESCRIPTION:JOINING INSTRUCTIONS: Please register if you would like to atte
 nd this webinar Your email address will be added to the webinar session an
 d you will receive an invite to join the webinar via email We will issue r
 eminders in advance of the webinar If you have any queries please contact 
 the named contact for this webinar PROPOSED AGENDA: 1. Welcome and Session
  Overview Introduction to the session Why public issue reporting matters t
 o rights of way services How this session fits into the wider CAMS webinar
  series 2. The Public as a Key Source of Intelligence The role of the publ
 ic in identifying network problems Typical types of issues reported Opport
 unities and risks of relying on public reports 3. Common Challenges with P
 ublic Issue Reports Incomplete or unclear information Duplicate reports an
 d repeat reporting Managing expectations and response times Keeping contro
 l of workflow and officer time 4. Capturing Public Issue Reports in CAMS P
 ro How reports are received and recorded Location\, description\, and supp
 orting information Linking reports to paths\, assets\, and existing record
 s Avoiding fragmentation across email\, phone calls\, and spreadsheets 5. 
 Triage\, Assessment\, and Prioritisation Reviewing incoming reports effici
 ently Distinguishing safety-critical issues from general maintenance Handl
 ing duplicates and related reports Recording decisions and next steps clea
 rly 6. Turning Public Reports into Actions Creating issues\, tasks\, or in
 spections from reports Assigning work to officers\, rangers\, or volunteer
 s Tracking progress from report to resolution Ensuring nothing is lost or 
 forgotten 7. Communication\, Transparency\, and Managing Expectations Keep
 ing a clear internal record of responses Supporting consistent communicati
 on with the public Reducing repeat contact and follow-up queries Demonstra
 ting that reports are taken seriously 8. Reviewing Trends and Learning fro
 m Public Data Using reports to identify hotspots and recurring problems Su
 pporting maintenance planning and prioritisation Using evidence from publi
 c reports for funding or resourcing discussions 9. Summary and Transition 
 to Questions Key takeaways The role of public issue reporting in a resilie
 nt RoW service Move to questions and discussion
DTEND;TZID=GMT Standard Time:20261014T110000
DTSTAMP:20260515T175503
DTSTART;TZID=GMT Standard Time:20261014T100000
LOCATION:Hosted on MS Teams
SEQUENCE:0
SUMMARY:Webinar: Public Issue Reports in CAMS Pro
UID:81ef3d6e-219d-4e65-bbbc-2fad61bb6422
URL:https://camsdocumentation.esdm.co.uk/webinar-public-issue-reports-in-ca
 ms-pro
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