JOINING INSTRUCTIONS: 

• Please register if you would like to attend this webinar
• Your email address will be added to the webinar session and you will receive an invite to join the webinar via email
• We will issue reminders in advance of the webinar
• If you have any queries please contact the named contact for this webinar

PROPOSED AGENDA: 

1. Welcome and Session Overview

Introduction to the session
Why public issue reporting matters to rights of way services
How this session fits into the wider CAMS webinar series

2. The Public as a Key Source of Intelligence

The role of the public in identifying network problems
Typical types of issues reported
Opportunities and risks of relying on public reports

3. Common Challenges with Public Issue Reports

Incomplete or unclear information
Duplicate reports and repeat reporting
Managing expectations and response times
Keeping control of workflow and officer time

4. Capturing Public Issue Reports in CAMS Pro

How reports are received and recorded
Location, description, and supporting information
Linking reports to paths, assets, and existing records
Avoiding fragmentation across email, phone calls, and spreadsheets

5. Triage, Assessment, and Prioritisation

Reviewing incoming reports efficiently
Distinguishing safety-critical issues from general maintenance
Handling duplicates and related reports
Recording decisions and next steps clearly

6. Turning Public Reports into Actions

Creating issues, tasks, or inspections from reports
Assigning work to officers, rangers, or volunteers
Tracking progress from report to resolution
Ensuring nothing is lost or forgotten

7. Communication, Transparency, and Managing Expectations

Keeping a clear internal record of responses
Supporting consistent communication with the public
Reducing repeat contact and follow-up queries
Demonstrating that reports are taken seriously

8. Reviewing Trends and Learning from Public Data

Using reports to identify hotspots and recurring problems
Supporting maintenance planning and prioritisation
Using evidence from public reports for funding or resourcing discussions

9. Summary and Transition to Questions

Key takeaways
The role of public issue reporting in a resilient RoW service
Move to questions and discussion