JOINING INSTRUCTIONS: 

• Please register if you would like to attend this webinar
• Your email address will be added to the webinar session and you will receive an invite to join the webinar via email
• We will issue reminders in advance of the webinar
• If you have any queries please contact the named contact for this webinar

PROPOSED AGENDA: 

1. Welcome and Session Overview

Introduction to the session
What we mean by service integration in the context of CAMS Pro
Who this session is aimed at

2. Why Integrate External Systems with CAMS Pro

Common reasons authorities want CAMS to integrate with other systems
Reducing duplication and manual re keying
Improving consistency and resilience of issue handling

3. Overview of the CAMS Pro API

What the CAMS Pro API is and what it enables
High level overview of supported integration patterns
How integration projects with CAMS are typically approached

4. Submitting Issues into CAMS from External Systems

Using the IssueSubmission API endpoint
Typical sources of external issue submissions
What information can be passed into CAMS
How submitted issues are represented within CAMS Pro

5. Requesting Updates and Maintaining Status Synchronisation

Using the IssueUpdate API endpoint
Requesting updates on submitted issues
Keeping external systems informed of progress and outcomes
Managing expectations and ownership between systems

6. Governance, Control, and Data Quality Considerations

Ensuring officer control over externally submitted data
Avoiding duplicate or conflicting issue records
Audit, traceability, and accountability

7. Other Types of Integration Supported by CAMS Pro

Brief overview of additional integration possibilities
How other workflows can be supported via the API
Scoping integrations beyond issue submission

8. Planning an Integration Project with CAMS

What information is needed to scope an integration
Typical stages of an integration project
Roles and responsibilities during delivery

9. Summary and Transition to Questions

Key takeaways
When API integration makes sense
Move to questions and discussion