JOINING INSTRUCTIONS: 

• Please register if you would like to attend this webinar
• Your email address will be added to the webinar session and you will receive an invite to join the webinar via email
• We will issue reminders in advance of the webinar
• If you have any queries please contact the named contact for this webinar

PROPOSED AGENDA: 

Webinar: Volunteers in CAMS Pro
Duration: 45 minutes + 15 mins for questions 
Date: 11 August 2026

KEY POINTS TO COVER: 
- Not looking to replace officers with volunteers or add to the officer workload without sufficient payback (i.e. it has to be worth the admin cost, so we try to keep this to a minimum)
- We recognise different organisations like to work with volunteers in different ways, which is why we can offer different types of volunteer account based on your preferred ways of working.
- The intention is to allow for officer oversight at all points of the process whilst still giving the volunteers good feedback and visualising their work to help justify their ongoing efforts and make them feel they are making a difference.
- CAMS supports the management of volunteer accounts and any public facing system can be upgraded to support volunteers 
    - The system does not rely on being public facing and can also support exclusive access for select volunteers.

1. Welcome and Session Overview  

Introduction to the session
The role of volunteers in modern rights of way services
What this webinar will and won’t cover

2. The Reality of Working with Volunteers  

Why volunteers are increasingly important
Common challenges: oversight, consistency, confidence
Balancing trust, control, and efficiency

3. Designing Volunteer Friendly but Controlled Workflows  

Different types of volunteer involvement
Tasks vs ad hoc activity
Keeping officer oversight without extra admin

4. How Volunteers Use CAMS Pro  

Access levels and permissions
Completing assigned tasks
Recording findings, updates, and evidence
Use on desktop and mobile devices

5. Officer Review, Quality Control, and Accountability  

Reviewing volunteer updates
Approving, responding, or following up
Maintaining a clear audit trail
Avoiding data quality and governance risks

6. Building Confidence and Scaling Volunteer Use Over Time 

Starting small and expanding safely
Supporting trusted volunteers
Practical lessons from real world usage

7. Summary and Close 

Key takeaways
Where volunteers fit into wider service delivery
Questions and next steps